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Small & Medium Business

Integrated IT-as-a-Service for SMBs

Today, small is the new big. The next stage of growth will GAT Logocome from the Small and Medium Business (SMB) segment. The IT needs of SMBs are unique and require a distinct approach to meet them profitably. GAT from TCS is the world’s first fully integrated Information and Communication Technology (ICT) solution* for SMBs in manufacturing, wellness, education, retail, restaurant, textile and professional services industries.

Client Challenges
Constrained working capital and low risk preference: With interest rates being high and the need to provide collaterals, SMBs find it difficult to invest in IT infrastructure.
Expensive and volatile IT talent: With the IT outsourcing boom in many countries, IT talent is hugely attracted to large enterprises and IT service organizations. A depleting talent resource is leading to rising salaries and higher attrition levels. SMBs thus find it difficult to attract and retain IT talent.
Islands of data point to the absence of an IT roadmap: SMBs invest in IT, one application at a time, often from different vendors and thus lack an integrated system.
Multiple IT vendors with no full accountability: In face of an IT problem, multiple providers of different applications and services indulge in pointing fingers.
Constant technology obsolescence: The changing needs of a growing organization need to be addressed to avoid technology obsolescence.
Traditional business practices and resistance to change: SMBs are often family owned and follow traditional practices making it difficult to introduce change.

What GAT Provides

GAT is pre-configured with hardware, network and software bundled together and backed by business, technical and consulting services. It has been developed to deliver IT in the third generation service model to SMBs. It uses the very latest in scalable cloud computing technology and eliminates the need for SMBs to invest in IT assets and retain scarce IT talent. Through a pay-per-use business model, GAT helps SMBs leverage world-class technology at an affordable cost. It helps SMBs consume “IT-on-Tap,�thereby addressing their current challenges while adopting IT.
Layer-1:GAT Platform We provide all the necessary on-premise hardware needed to run the enterprise. This includes the needed desktops, laptops, printers, hand-held devices and so on that customers use to connect to and access the solutions that GAT provides. We also facilitate the procurement of additional hardware through our Procurement Facilitation Services.
Layer-2: We provide the requisite network equipments and bandwidth to connect to the GAT applications hosted in a data center. Based on the bandwidth required, we provide the necessary network connections partnering with our network providers.
Layer-3: We deliver all the office solutions relevant for SMBs. These include solutions such as document management, email, collaboration suite and other office software.
Layer-4: We address the solution needs at a business level. This includes finance & accounting, CRM, HR management, payroll and project management system. Until Layer-4, all our solutions are predominantly vertical or domain-agnostic.
Layer-5: We address core industry vertical solution needs through a comprehensive ERP.
Layer�: We address niche vertical application requirements including detailed business analytics.

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